Shipping Policy

At Elvizo (www.elvizo.store), we are dedicated to delivering your orders safely, promptly, and efficiently. This Shipping Policy outlines how we handle, process, and deliver your purchases, both locally and internationally. Please read carefully to understand how we operate and what to expect when ordering from us.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

If we experience a higher-than-usual volume of orders, processing may take slightly longer. In such cases, you’ll receive an email update with revised timelines.

Orders placed after regular business hours or on non-working days will begin processing on the next business day.

2. Shipping Methods & Delivery Estimates

We work with trusted courier partners to ensure reliable and timely deliveries. Estimated delivery times are as follows:

United Kingdom (Domestic Orders): 3–6 business days
Europe: 5–10 business days
USA & Canada: 7–12 business days
Rest of the World: 10–15 business days

⚠️ Note: Delivery times are approximate and may vary depending on factors such as weather conditions, courier delays, or customs procedures in your region.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and courier details.

You can track your parcel directly through the courier’s official tracking page.

If you haven’t received your tracking information within 3 days of placing your order, please contact us at infoelvizo@gmail.com for assistance.

4. Shipping Fees

Shipping costs are calculated automatically at checkout based on your location and order weight.

From time to time, Elvizo may offer free shipping promotions based on order value or region.

For international destinations, additional charges may apply depending on the courier’s availability and distance.

5. Customs, Duties & Taxes

For international orders, your country’s customs department may impose duties, import taxes, or VAT.

These charges are not included in the product or shipping price and are the customer’s responsibility.

Elvizo is not responsible for customs delays or additional fees applied by local authorities.

6. Delayed or Lost Shipments

While we strive for on-time delivery, delays can occasionally occur due to customs clearance, adverse weather, or courier issues.

If your order hasn’t arrived within the expected timeframe, please contact us with your order details. We’ll investigate the issue with the courier and assist promptly.

In the unlikely event that your shipment is confirmed lost, we’ll either issue a replacement at no additional cost or refund the full amount.