Refund & Return Policy

At Elvizo (www.elvizo.store), our mission is to give you a smooth and satisfying shopping experience. We understand that sometimes a product might not be exactly what you expected, so we’ve designed a simple, fair, and transparent Refund & Return Policy. Please review the following carefully to understand your rights and our responsibilities.

1. Eligibility for Returns

We accept returns for most products within 14 calendar days of receiving your order. To qualify for a return:

Items must be unused, unwashed, and in their original condition.
Products should be returned in original packaging with all tags, labels, and accessories included.
A valid proof of purchase (such as an order confirmation, invoice, or receipt) is required.
Items that show signs of use, customer damage, or missing components may not be eligible.
Certain categories—like personal care, hygiene, beauty, digital goods, and custom-made items—cannot be returned unless defective or incorrect.

This helps us maintain product quality and hygiene for all customers.

2. How to Start a Return

To initiate a return, please contact us first at infoelvizo@gmail.com. Our customer care team will provide:

Step-by-step return instructions.
The return shipping address.
A Return Authorization (RA) number if required.

⚠️ Important: Do not send any product back without contacting us first. Unauthorized returns may not be accepted or processed.

3. Damaged, Defective, or Wrong Items

We take great care in packaging and shipping every order. However, if you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery and include clear photos or videos as proof.

Depending on your preference, we will:

Send a replacement at no additional charge, or
Issue a full refund, including shipping fees.

Your satisfaction is our priority, and we aim to resolve all such issues promptly.

4. Refunds

After we receive and inspect your returned product, we’ll notify you via email whether your refund has been approved or denied.

If approved, a refund will be processed to your original payment method within 10 business days.

Please note:

Banks or credit card providers may take additional time to reflect the refund.
If 15 business days have passed since your refund was approved and you haven’t received it, please reach out to us at infoelvizo@gmail.com.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item (for example, for a different color or size), please:

Return your original item following the return process.
Place a new order for the replacement item.

This process ensures faster handling and product availability.

6. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items are not returnable or refundable unless they arrive defective or incorrect:

Opened or used beauty, skincare, and personal care items.
Customized or personalized products.
Digital goods, e-gift cards, and downloadable content.
Clearance or “final sale” items marked as non-returnable.

7. Partial Refunds (if applicable)

In some cases, partial refunds may be issued, such as when:

Items show visible signs of use.
Products are returned damaged or incomplete due to customer handling.
Returns are received after the 14-day period and approved as an exception.

8. Return Shipping Costs

Customers are responsible for return shipping costs, except when the item is defective, damaged, or incorrect.
For international returns, please use a trackable courier service. We cannot guarantee receipt of untracked parcels.
If the return is due to an error on our part, Elvizo will cover all return shipping costs.

9. International Orders

We gladly serve international customers. Please note:

Return shipping costs are the buyer’s responsibility unless the item is defective.
Refunds are processed in the original payment currency (USD or GBP).
Any currency conversion or bank fees are the responsibility of the customer.

10. Responsibility for Lost or Delayed Returns

Elvizo is not responsible for lost or delayed return shipments sent without tracking or insurance. We highly recommend using a tracked and insured shipping method to ensure your returned item reaches us safely.